Most frequently asked questions about Umarex Pistols

Q: What size CO2 cartridge do the Umarex pistols require?

A:  A standard 12g CO2 cartridge is required for operation of these pistols.

Q: I notice that a lot of your pistols mention the terms single and double action, What does this mean?

A: For many pistols, you can fire using either single or double action this is described as Follows:

            Double action shooting means that, when you pull the trigger, the pistol will be

            automatically cocked and produce a shot.

            Single action shooting means that the pistol must be cocked manually before shooting. Then, pull the trigger.

Q:  What do I do if my pistol fails to discharge a pellet after proper loading?

A:  This could be the result of a feed jam. Please do the following:

1. Put the Safety on
2. Open the slide and remove the pellet cylinder.
3. Check that each pellet is properly inserted in the cylinder
4. Check the barrel with the cleaning rod to insure that no pellet is lodged in the barrel
5. Close and lock the slide without replacing the pellet cylinder.
6. Aim in a safe direction, turn the safety off and shoot the pistol to test the CO2 pressure.
7. In no CO2 pressure is evident, change the CO2 cartridge.

Q: What should I do to maintain my pistol?

A: The following steps should maintain your pistol

1. Clean the surface of your pistol with a soft cloth and gun oil.
2. To insure continued proper function, place 2-3 drops of gun oil on the cartridge lock, slide rails and grip lock button after every 250 shots
3. perfect long-lasting operation is guaranteed from you gun if it is cleaned at regular intervals with cleaning pellets.

Q: My Pistol is not shooting efficiently, what is the possible problem?

A: Possible reasons of poor shooting efficiency are as follows:

1. CO2 Cartridge is empty
2. Barrel is dirty
3. Extreme temperatures
4. Incorrect pellets
5. Pellets inserted into the cylinder incorrectly
6. Incorrect sight adjustment

Q: My pistol will not function, what is/are the possible problem/s?

A: Possible reasons for your pistol not to function are as follows:

1. Safety is on
2. CO2 cartridge is empty
3. CO2 cartridge is defective
4. Incorrect pellets
5. Pellets inserted into the cylinder incorrectly
6. Slide is not properly closed and locked

Q: My pistol has low pellet velocity what is/are the possible problem/s?

A: Possible reasons for the pistol to have low velocity are as follows:

1. CO2 cartridge is empty
2. Barrel is dirty
3. Extreme temperatures
4. Incorrect pellets
5. Pellets inserted into the cylinder incorrectly

Q: What if my pistol needs repair?

A: Never attempt to repair this pistol if it needs service. Incorrect assembly could lead to dangerous malfunction and will make the warranty null and void. Please send all repair to Umarex USA, you can reach their customer service at 479-646-4210.

Q: What is the warranty period on my Umarex  pistol?

A: Within one year from the date of purchase Umarex will repair or replace the pistol free of charge if the defect was not caused by you. Please contact customer service at Umarex USA at 479-646-4210 for any further questions.