Policies, Disclaimers, Terms and Conditions:

IMPORTANT PLEASE READ!

To cancel an order you will need to call our sales staff @ 1-800-726-1696 during regular office hours. (Mon-Fri 9:00am to 5:00pm EST) within 24 hours after placing your order. Do not email an order cancellation as we ship within 24-48 hours.!

Returns

Exchange/ Return Policy- If you need to return an item, please contact us immediately to request return authorization. 1-800-726-1696 or email

For a prompt exchange or refund, please have a copy of your invoice. Our return policy is simple. Within 30 days of receipt of your order, you may return any merchandise item in new condition, with its original packaging, paperwork, manuals and any accessories in tact, for a full refund, excluding shipping & handling charges (we do not refund any shipping charges). Items are also subject to a restocking fee of up to 20%. Items that are opened, used, not in original packaging or otherwise not in new, saleable condition cannot be returned.

If you find, within 30 days of delivery, that product(s) are defective or damaged, you may request a Return Merchandise Authorization Number from Compasseco Inc. via email or phone 1-800-726-1696. Upon the return of the merchandise or guaranteed return (I.E. return shipper's tracking number), we will do all we can to replace, repair, or substitute products to your satisfaction. Please note all returned items are inspected. If the products are found to be not defective they will be returned to the customer at their expense. For product replacement or exchange requests, we will cover shipping costs for returning the defective item and send the replacement item at no additional cost (ground shipping only). Any requests for an upgrade in shipping time on replacement items will be charged to the customer. If you wish to receive a refund instead of an exchange, shipping charges will not be refunded and the customer is responsible for the return shipping fees. After 30 days from delivery date, please contact the manufacturer for repair or replacement under their product warranty.

Compasseco, Inc. must authorize all merchandise returns. No unauthorized returns will be accepted. Customers will be held liable and no refund will be issued for any merchandise that is returned without a RMA number. In order to exchange a product or receive a full refund, items must be returned in original packaging, unused, and in new and saleable condition. The customer is responsible for all shipping costs.

We have a separate return policy for all EAA (European American Armory) items. Please read the policy here.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 3 to 4 weeks of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. For refunds on defective or damaged merchandise, if you wish to receive a refund instead of an exchange, shipping charges will not be refunded and the customer is responsible for the return shipping fees.

If you placed your order within the last 2-3 business days, please do not request Tracking or Order Status information at this time. Due to the nature of the products we sell, even orders shipping via "Next Day Air" may take up to 2 business days to verify and process. If you request a tracking number for your package, we will supply it as soon as we receive it from the mail courier.

Order Verification

Because of the nature of the products that compasseco.com supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.

Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays. Providing accurate information during the order process will greatly reduce the chance of your order being delayed.

Processing of an order will take between 24 and 48 hours during regular business days, 9 am to 5pm Monday through Friday, Eastern Standard Time. Shipping time is calculated after order processing and verification is complete.

Delays or cancellation of orders may be the result of the following:

Payment by check or postal money order. Your order will not be shipped until the check has cleared, usually 10 business days.

Ship to and bill to addresses do not match.

Cardholder name and ship to name do not match.

No response to our verification e-mail or telephone call in a reasonable time frame.

Declined or rejected credit card due to failed address and billing phone number verification.

Declined or rejected credit card due to Non Sufficient Funds or exceeding the credit limit.

Orders from foreign countries. We do not process orders from Foreign Countries without proper paper work, payment and verification. (Orders to Canada are order at your own risk, Must have proper paper work, PAL, etc.  Shipments can take up to 45 Days, and are not refunded if you do not receive product.)

Keep in mind that all the steps we take for order verification are as much for your protection as for ours. Thank you for your patience.

Backorder Policy

Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will contact you. We will give you the option of cancelling, exchanging to a similar product, or wait and we will ship it as soon as we receive it. In most cases you will not be charged for those items we have not shipped. Any exceptions to this policy will be discussed with you via email or telephone 1-800-726-1696.

Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value, at customer’s approval.

If you have received a partial shipment and do not want the backordered item(s) please email us immediately. We will cancel any backorders that have not shipped in the interim.

Calculating Cost

Your shipping cost depends upon the option you choose and the delivery location.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item and its shipping cost will be calculated during the checkout process BEFORE you complete your order. We have a handy shipping calculator that is built in to the shopping cart. Simply add the items you wish to purchase to the shopping cart and below the cart is the shipping calculator. Just enter in your zip code and state and select the shipping method you wish to use and the calculator will do the rest. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Some items are oversize and may have an additional shipping surcharge.

Delivery Time

If you selected Standard Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO² MUST be shipped via Standard Ground Shipping since CO² cannot be shipped by air.

If you selected 3 Day select, 2nd Day Air, or Next Day Air, after your order is processed (usually 1 day) your order will be shipped via the selected method. We give all expedited orders priority shipment and get them out the next business day after the order is placed, but cannot guarantee orders will ship out that quickly.

If you elect to pay by check or USPS Money Order, the order will not be shipped until the check has cleared, usually 10 business days. Money Orders or Cashier's Check will be treated the same as cash and will not cause additional delay.

Compasseco.com does not guarantee any shipping time or date. We use third party carriers (usually UPS ) to ship our product and therefore, once an order is processed and a product has left our care, we have no control over delivery. However we will work with you to get any delivery problems resolved to the best of our ability.

If you have a time based shipping need, you must call and speak to us in advance. Compasseco.com will issue you a confirmation number and we will do our best to expedite your order.

Shipping Information

Order Processing and Shipping time begins after order verification process has been completed.

All shipping is done via UPS to the lower 48 states. Under certain circumstances, we may ship via USPS to AK, HI, VI, PR, and GU ADULT SIGNATURE REQUIRED. Under normal circumstances, we will not ship to PO Boxes unless the customer has made a special request for us to do so. We will also ship orders USPS to military addresses.

If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at compasseco.com. A twenty percent (20%) restocking fee may be charged.

We do not ship co2 to Puerto Rico, Hawaii, Alaska or any other address that requires USPS shipping. CO2 must be shipped ground. Other products ordered from these areas may be delayed or refused, and we are not responsible for the delivery of orders to these areas once they are in the hands of the courier.

SHIPPING RESTRICTIONS

Orders shipping to the following areas will be refused due to the laws, restrictions and conditions of sale in your state or city:

New York City NY, its boroughs, and Long Island NY (Zip Codes 100xx-104xx and 110xx-119xx), New Jersey, Michigan, Chicago IL, and Morton's Grove IL, San Francisco CA, Washington DC, or Philadelphia PA.